MOCKUP for Staff Virtual SV_MSP_BayArea_Search_2026. Not live. Copy and claims need client sign-off.

Dedicated offshore help desk and NOC for MSPs

Your own offshore MSP team. Your brand. Your tools.

A dedicated Philippines team that works only for you, inside your PSA, under your SLAs. Clients see your brand, not ours.

ISO 27001

HIPAA Compliant

96 % Client Retention

17+ Years

Pick a time that works

A 20-minute call with Joe. Choose a slot and it goes straight on the calendar. No phone number needed.

Shared NOC or help desk

Pooled agents

Rotating staff. Generic scripts. Your reputation in someone else's queue.

Staff Virtual dedicated team

Your exclusive team

They learn your clients, tools and standards. They follow your scripts and SLAs.

5 PM PTBlue = Philippines day shift (about 5 PM to 2 AM PT)5 PM PT next day

L1 help desk. Tickets, triage, password resets.

L2 support. Escalations and deeper fixes.

NOC analysts. Monitoring and alerts, day and night.

Admin support. Back-office tasks that pull you off the floor.

Will my clients know the team is offshore?

Your team can work under your brand and inside your PSA and ticketing tools.

Do I interview the people?

Yes. You interview and select. They work only for you, not shared across other MSPs.

How is data kept secure?

Staff Virtual is ISO 27001 certified and HIPAA compliant.

What does it cost?

Pricing depends on roles and coverage hours. Book a call and get a clear number in writing.

One short call. Your clients, your tools, your brand.

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